Privacy Policy
and Terms of Use

This Privacy Policy and Terms of Use aims to inform you clearly and completely about how Rivanta Consulting, as the data controller, collects, uses, stores, protects and, where applicable, shares the personal data you provide when accessing, browsing, registering, completing forms, submitting requests or interacting with any functionality available on this website.

By using this site, you acknowledge that you have read, understood and accepted this Policy, as well as the processing of your personal data in accordance with the purposes and conditions described herein.

Identity of the Controller

The controller of your personal data is Rivanta Consulting, reachable at contacto@rivanta.com.mx and +52 55 4592 7660.

Para todo lo relacionado con privacidad y protección de datos personales, incluyendo el ejercicio de ARCO Rights, puede comunicarse con nosotros a través de los siguientes medios:

Personal Data We Collect

We may collect, store and process the following personal data:

• Full name
• Email address
• Phone number
• City, state or approximate location
• Company, business or commercial activity
• Interest in services or projects
• Information submitted through forms, messages or chats
• IP address and technical device data (operating system, browser, traffic source, pages visited, time on site)
• Cookies, pixels, digital identifiers and similar technologies

Purposes of Processing

Necessary purposes:

• Identify the user requesting information
• Handle requests submitted through forms
• Contact the user by phone, email, WhatsApp or other provided means
• Follow up commercially on your request
• Send information related to our services
• Prevent false, duplicate or fraudulent registrations
• Comply with legal, administrative or contractual obligations

Secondary purposes:

• Send promotions, news or commercial offers
• Run remarketing campaigns and personalized advertising
• Analyze user behavior and measure conversions
• Prepare internal statistics and improve the digital experience

Cookies and Tracking Technologies

This site may use cookies, pixels, scripts and digital identifiers, both proprietary and third-party, including tools such as Google Analytics, Google Ads, Meta Pixel and other advertising measurement platforms.

These technologies are used to identify visits, measure traffic, record conversions, analyze browsing behavior, create advertising audiences and prevent abuse or fraudulent activity.

By continuing to browse this site, you accept the use of these technologies. You may block or delete them from your browser settings; however, some site features may be affected.

Data Transfers

Your personal data may be shared with vendors and technology platforms necessary to operate this site, handle requests and run campaigns. These may include hosting services, web forms, CRM, email marketing, messaging, analytics and digital advertising.

These third parties will process data only in accordance with the purposes described in this policy.

ARCO Rights

You have the right to Access, Rectify, Cancel or Object to the processing of your personal data, as well as to withdraw the consent granted.

To exercise your ARCO rights, send a request to contacto@rivanta.com.mx including:

• Full name
• Contact means
• Right you wish to exercise
• Clear description of your request
• Document proving your identity

Requests will be handled in accordance with the timelines and procedures established by applicable law.

Withdrawal of Consent

You may withdraw the consent granted by sending a request to the indicated email. Withdrawal will not have retroactive effects and may be limited when processing is necessary to fulfill legal, contractual or security obligations.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes described, handle requests, maintain business records, comply with legal obligations or defend our rights. Once data is no longer needed, it may be deleted, blocked or anonymized.

Commercial Communications

By providing your data, you authorize us to contact you by phone, email, WhatsApp or other provided means to send information about our services, promotions or follow up on requests.

To opt out of commercial communications, send an email to contacto@rivanta.com.mx with the subject "Unsubscribe". The opt-out will not affect necessary, administrative or previously initiated request-related communications.

Proper Use of the Site

The user agrees to use this site lawfully and in accordance with this policy. The following is prohibited:

• Providing false information or third-party data without authorization
• Using the site for fraudulent or unlawful purposes
• Attempting to compromise forms, systems or campaigns
• Performing mass, automated or abusive registrations
• Copying, reproducing or exploiting content without authorization
• Impersonating others

We reserve the right to block, delete or reject requests we consider false, abusive or fraudulent.

Security and Breach Attempts

It is strictly prohibited to attempt to breach, alter, access without authorization, copy or affect the security, integrity or operation of this site, its forms, databases or technological infrastructure. This includes, but is not limited to:

• Use of bots, scripts, scraping, brute force attacks, code injection, SQL injection, XSS or any other unauthorized technical method
• Penetration tests or vulnerability scans without prior written authorization
• Overloading, blocking or interfering with the normal operation of the site
• Improper extraction, interception or modification of information or personal data

Any conduct that could constitute a crime may be reported to the competent authorities and may give rise to civil, commercial, administrative or criminal legal action under applicable Mexican law.

We implement reasonable administrative, technical and physical measures to protect your data. However, no system is absolutely secure, so we cannot guarantee total protection against unauthorized access or attacks beyond our control.

Policy Updates de Privacidad

We reserve the right to modify this Policy at any time. Any changes will be published on this site. Continued use after the publication of changes will imply acceptance of the updated version.

Contact

For any questions, requests or exercise of ARCO rights related to this Privacy Policy:

This policy was prepared in compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, as well as the Privacy Notice Guidelines published in the Official Gazette of the Federation.